RUSTENBERG WINES (PTY) LTD
Privacy Policy

Privacy Statement

Below you will find information concerning visits to and the use of Rustenberg Wines website. Rustenberg Wines (Pty) Ltd (“Rustenberg”) is sensitive to privacy issues on the Internet and recognises the importance of safe guarding all information we receive from you. This Privacy Statement applies to data provided by you and collected by Rustenberg through its website as well as both online and offline services. We will use the provided information in the course of our dealings with you to process requests and orders and to provide a more personalised internet and online buying or ordering experience. Rustenberg will ensure that all personal information is treated in accordance with the applicable data privacy legislation’s.

For your information, we have provided this statement explaining our online information practices.

Collection of your personal information

In general, you are able to visit Rustenberg‘s website without revealing who you are or any information about yourself. However, our web servers will collect information (standard information that your browser sends to every website visited) for statistical purposes, such as the number of visits, the pages viewed, which website you came from before clicking into the Rustenberg website, the key words used to find our site, your IP-address, the browser type and language, access time, etc. Rustenberg uses this information for improving its sites and services.

When visiting certain Rustenberg website pages (such as ordering wine online, requesting information online) we ask you to consent to providing personal information, such as your email address, name, telephone number, etc. This information is required in order for us to process and fulfil your order and otherwise provide you with the information and services you may request from us. This information will therefore be kept by us as long as is necessary for us to use your information as described above or to comply with our legal obligations (including fraud prevention, anti-money laundering and sanction screening).

For security reasons we also keep the IP-address used when the order is registered. Card holder name information is stored by Rustenberg in order to ensure effective handling of any problems regarding charging, cancellations and/or credits. At no time will other credit card information, such as the Primary Account Number, Service Code and Expiration date be stored by Rustenberg. Personal information collected on Rustenberg sites and services may, in compliance with applicable laws and regulations, be stored and processed in any country in which Rustenberg or its subsidiaries maintain facilities.

Security of your personal information

Rustenberg has a number of security measures in place to protect your personal information. However, when transmitting personal information over the internet, please bear in mind that no transmission over the internet can ever be guaranteed secure. Therefore, please note that Rustenberg cannot guarantee the security of any personal information that you transfer over the internet to us.

Cookies

We may also use technologies, such as cookies, to collect information about the pages you view, the links you click and other actions you take on our sites and services. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if preferred.

Other sites

Rustenberg‘s website may contain links to other sites. Although we try to link only to sites that share our high standards and respect for privacy, we are not in any way responsible for the content of the privacy practices employed by other sites.

Changes to this privacy statement

This privacy policy may be changed by us at any time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it, and under which circumstances we disclose it. We encourage you to periodically review this statement to know how Rustenberg is protecting your information.

Rustenberg Wines contact details

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to Rustenberg at:

Physical Address: Rustenberg Estate, Rustenburg Road, Ida’s Valley, Stellenbosch, 7600
Postal Address: P.O. Box 33, Stellenbosch, 7599
Email:
Office: +27 21 809 1200